Metropole Urban Hotel

The location was excellent - very close to the hustle and bustle but set slightly back so it’s quiet. I also felt safe as a solo female traveller walking back to the hotel at night. The staff were very helpful in helping me figure out the public bus system and giving directions.

The location was excellent. It is near the famous cathedral Agios Minas. It is very close to the center and there are lots of restaurants and cafes nearby. Supermarkets are 2-5 mins walk away. There is a bus stop in front of the cathedral. We had the superior room and the room was seeing the cathedral and square. We could also see a little bit of a sea view from the other side of the balcony between the buildings :) It was nice to sit on the balcony and look at the view both in the day and night. The room, beds, sheets, towels everything was clean. The cleaning staff was doing exceptional work everyday and they are also so friendly :) The bed and pillows were comfortable. The staff was so helpful, friendly and caring. They answered all of our questions. They were willing to spend extra effort and time to help us out in the best way possible. They let us to leave our luggages in the lobby until the check in time and also after the check out till we left for our flight. The breakfast was nice. It was in the cafe under the hotel. They have a few options of pastries and breads, eggs (boiled, fried, scrambled), coffee, orange juice, a few types of cheese, yogurt and chopped fruits etc. The stuff of the cafe also was so friendly and service was exceptional.

My balcony overlooked the piazza beside the city’s cathedral. Shade trees and small restaurants dot the edges, couples stroll there each evening, and children play in the area under the watchful eyes of their parents. Relaxing on the balcony with a glass of wine and watching them is delightful. Most significant sites in the old city center are within walking distance or a short ride on public transit. The hotel’s desk staff are all quite cheerful and ready to help. They certainly added to our enjoyment of Crete by suggesting a couple of side trips and pointing out excellent restaurants and shops.

It was a very nice hotel in the city of Heraklion. It faces a common area or plaza, with a beautiful old church and some small businesses lining the area. It was rather quiet/quaint, and the staff were extremely helpful. In our case, it was nice to have the adjoining rooms that looked out over the plaza (with a nice balcony), as we had a family of four staying at the hotel. Breakfast was fairly extensive (buffet style), and there was a nice covered area in which to eat outdoors.

The interior decor is very modern and has that boutique hotel feel. Located next to St Minas Cathedral, there is a nice buzz from the adjacent alfresco dining area and the cathedral square, which serves as a play area for the local children in the evening. The hotel is in a great location for accessing the city centre and the main shopping district. All the staff I dealt with were friendly and spoke good English. The breakfast buffet is served in the sister restaurant, which is accessed through a link door from the lobby. I found the selection catered to most tastes, offering a range of hot and cold food, juices and on-tap filter coffee.